Armadillo Hat Company – Shipping and Returns Policy

- Returns and exchanges: You may return or exchange eligible items within 30 days from the date of purchase.

- Final sale exclusions: Final sale/free items are not eligible for return or exchange. If an item is marked Final Sale at purchase, it cannot be returned, exchanged, or refunded.

- Refund type: All returns and exchanges (for eligible items) are issued as store credit only. No refunds to original payment methods.

- Return shipping: Return shipping is the responsibility of the customer.

- Condition requirements: Eligible items must be unworn, unwashed, and in like-new condition with all original tags and packaging. Items damaged or defective on arrival may be eligible for exchange; please contact us to review.

- Free shipping adjustments: If your original order qualified for free shipping and you return part or all of the order (excluding Final Sale items), the cost of the original shipping will be deducted from your store credit.

- How to start a return or exchange:
1) Contact our support team within 30 days of purchase to initiate a return/exchange and receive a return authorization.
2) Pack the item securely and include the return authorization reference.
3) Ship the item back to us at your expense. Once received and inspected, you will be issued store credit for the eligible items, minus any applicable shipping deductions.

- Processing time: Store credit is issued within 5–7 business days after we receive and inspect the return.