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Shipping & Handling Info

DOMESTIC ORDERS

HANDLING TIME PROJECTION:

1-3 business days depending on order volume

WHAT IS HANDLING TIME?

 The handling time is the numbers of business days we take to ship the item after receiving your cleared payment. 

HOW DO WE SHIP?

We ship USPS Priority Mail for all domestic orders (excluding koozies or decals alone). You will be provided shipping confirmation via email when your shipping label is created. This confirmation will contain your tracking number.

 WHAT EXACTLY IS USPS PRIORITY?

Fast domestic shipping

Delivery generally takes 1-3 business days once picked up.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

*Purchase to delivery is generally 2-5 business days.


 

INTERNATIONAL ORDERS

HANDLING TIME:

1-3 business days

WHAT IS HANDLING TIME?

 The handling time is the number of business days we take to ship the item after receiving your cleared payment. 

HOW DO WE SHIP?

International orders are shipped First Class USPS. You can track your shipment until it reaches its U.S. departure location. After your order leaves the U.S. please allow 7-10 days for delivery.

 WHAT HAPPENS IF THERE'S AN ISSUE WITH MY SHIPMENT DURING TRANSPORT?

USPS is fueled by humans and humans are prone to making mistakes. (Totally understandable) Mistakes generated by USPS rarely happen, however if a mistake or small setback takes place your patience and understanding are much appreciated.

If there is an issue with your tracking or shipment your first point of contact should be your local post office. Your local USPS can easily resolve any issues with your shipment in most cases.

We will always do our part to make sure you get your order in a timely manner. 


 

THE PROCESS

1. Once you place your order you'll receive an order confirmation advising that your order was successfully placed. Please allow 1-4 days handling time. Handling time is solely dependent on the current order volume. Keep in mind... We're a small family ran business that dominates large order volumes on a daily basis. We literally work around the clock to ensure your order is shipped ASAP. 

2. Orders are marked shipped when the shipping label is created.  

3. You will receive a shipping confirmation email which will contain your tracking number. 

4. At this time your tracking will update to "Pre-Shipment Info Sent to USPS". This means your package is ready for pickup. 

5. Once your order is picked up by USPS your tracking will update to "Shipment Picked Up".

6. After pickup your tracking will update daily. 


 

*IMPORTANT

Can I cancel an order once it has been placed?
You may cancel your order via email up to the time that your order is shipped from AHC. If the order has already been processed and shipped, you cannot cancel the order. Once it has been shipped, you may return it for a refund, however a 20% restocking fee will be deducted from your refund. (see “Returns and Exchanges”)

What happens if I provide AHC with an invalid address "undeliverable as addressed" or mistakenly entered the wrong address and my order is returned?

What does undeliverable as addressed mean?

Mail that is undeliverable as addressed is forwarded, returned to AHC, or treated as dead mail, as authorized for the particular class of mail. 

*Please note that addresses entered during checkout are unaltered in any way, shape, or form

The customer is ultimately responsible for payment to reship the item(s). 

How do I purchase Reshipment for UAA/Exchanges?

It's simple. Click on UAA/Exchanges at the bottom of the "Home Page", add to cart, and purchase. Please send an email to armadillohatco@gmail.com once payment for reshipment is complete. Your exchange will ship as soon as AHC receives your returned item(s) and payment for reshipment is received.

If your order is returned to us due to an undeliverable address and you decide that you would rather cancel your order instead of purchasing a reshipping fee, a 20% restocking fee will be deducted from your refund.

Thank you for your patience and support while we grow the Armadillo Hat Company brand.